We have devised a set of policies to make sure our clients and team can work together safely in our salon. If you have any questions or queries, please get in touch with us.
Allergy Alert Test
All new clients are required by law to have an allergy alert test 48 hours before your colour appointment, even if you have previously coloured your hair.
When booking your colour appointment we will invite you to book in for a consultation and allergy alert test 48 hours before your main appointment. Our colour consultations are essential to discover your true colour possibilities. We will apply your allergy alert test at this appointment. We will run through a few questions before we apply the test and ask you to sign a confirmation we have tested you.
Here are some examples of the type of questions we will ask…
- Are you on any medication for allergies?
- Have you had any type of allergic reaction since your last appointment?
- Have you have had a tattoo, henna or permanant make up since your last colour?
Colouring your hair should be a safe and enjoyable experience and your safety is our priority.
Whichever way you choose to book with us, we will ask that you pay a deposit to secure your appointment. Most of our clients love this as it means half of their hair do is already paid for!
A 50% deposit is required to secure your appointment. The deposit is redeemable against your final bill. Alternatively, you can save your card to our secure online area and skip the deposit stage.
To save time paying your deposit, just register your card on our secure online portal.
Once you have booked your appointment you will receive a confirmation email. If you need to change or cancel your appointment this can be done up until 24 hours before your appointment and your deposit will be fully refunded or transferred to your new appointment
Failure to give 24 hours notice will result in you losing your deposit.
You can view and manage your appointments on our online portal. You can also update your contact details to ensure you get appointment reminders.
An indepth consultation is a crucial part of your experience with us, as it enables us to really discover your desires and deliver a “Gaudi Experience” best suited to you.
We will be open and honest in our communications so you are fully aware of what to expect. During your consultation we will explore all of your options and make you aware of how much your service will cost on the day as well as what to expect on your next appointment. We will do our best to manage your expectations and pin point what is achievable before we both commit to the service.
We do this through
- Thorough consultations both online and in salon.
- Carrying out a strand test/incompatiblity/allergy alert test prior to service. This testing is in line with our insurance policy and manufacturers’ guidelines to ensure your health and safety during treatments.
- Explain our ‘transparency form’ to ensure expectations are met.
- Offer homecare advice to maintain your look.
If for any reason you are not satisfied with your hair, please communicate with us. We kindly ask that you contact us within 7 days of your initial service. Please contact us via email, on the phone or in person.
We do not offer refunds on services, we will however re-consult to ensure you leave with your desired outcome. There is no need to feel awkward or embarrassed, we welcome feedback. You can speak to a member of management initially if you feel more comfortable.
All feedback received will be used to train, develop and maintain the services and products we offer at Gaudi hair